What Avoca Does
In April 2026, Fortune reported that Avoca, which builds AI agents for home-service companies, has raised more than $125 million and is valued at $1 billion (Fortune, April 27, 2026). Its own site, as of October 2026, describes an agent that answers calls, texts and chats, books jobs, and follows up with leads from every source, including drip campaigns over SMS and calls to bring past customers back. It lists a ServiceTitan integration as a certified app, and shows Housecall Pro and FieldRoutes badges (avoca.ai).
That is a clear job: when a stranger phones a heating-and-cooling company at 9 PM, the agent talks to them and puts a job on the schedule. If that is your problem, Avoca is aimed straight at it, and a look at its pages is the right next step.
What Vera Does Instead
Vera answers your existing customers, on your phone line and in your client portal. She checks who is calling with a code word and a texted code. Then she answers about that customer's own jobs, invoices, quotes, payments, documents, meetings and messages. She can accept or reject a quote after asking the caller to confirm, and she hands the caller to a person when asked. A caller she has not verified hears only what your company marked for anyone to hear.
What she does not do matters as much. Vera does not book or move appointments, take messages or qualify leads. She works in English, phone numbers are Canadian today, and she is a service you arrange by talking to our team, available on Professional and Enterprise. More is on the Vera and Luna page.
Avoca and Vera Side by Side
| Question | Avoca (its own pages, October 2026) | Operations Link Vera |
|---|---|---|
| Who does it talk to? | Callers, texters and chat visitors, including new leads | Your existing customers, after a code word and a texted code |
| Does it book a job? | Yes, according to its site | No |
| Does it follow up with leads? | Yes: speed-to-lead and drip campaigns by SMS and calls | No. Follow-up emails in Operations Link run as sequences that stop when someone replies |
| Can it answer a customer's question about their own invoice? | Not described on the pages read | Yes |
| Where do the records live? | In your field service software; it lists a ServiceTitan integration | In Operations Link itself |
| How is it obtained? | Through the vendor | A service you arrange by talking to our team |
Which Problem Is Yours?
- New callers reach voicemail and book elsewhere. An agent that answers strangers and books jobs, such as Avoca, is built for this. Operations Link's phone system can answer with a keypad menu, send callers to after-hours voicemail with a transcript, and ring people by extension. It does not replace an agent that books.
- Customers you already have keep phoning the office to ask where their technician is, what an invoice says or whether a quote is still open. That is Vera's job, and it frees the people in your office for the calls only they can take.
Operations Link has no public API. If you chose to run a separate answering agent next to it, the agent could not write into Operations Link, and bookings would be entered by your team. That is a real cost of mixing the two, and worth weighing.
What Else Operations Link Does for an HVAC Contractor
Most of the value for a heating-and-cooling company sits outside the phone. With Field operations, a service on Professional and Enterprise:
- A call is offered to the best-placed tech, ranked on skills, service area, who is free, travel time and past acceptance.
- The unit's make, model, serial, install date, warranty and service history are on the tech's phone.
- Van stock warns at its reorder point, before the part runs out.
- Maintenance contracts due for renewal rise to the top of your list, with the renewal letter already written.
- When the job is done the invoice drafts from billable time and parts, ready for you to send, and the customer can pay on site.
Assigning is refused when a recorded licence, insurance or background-check date has passed. The technician app is a phone app for your techs and is not in the public app stores. Messages to your customers are off until you switch them on. For the trade in full, see the HVAC page.
Questions to Ask Any Vendor Who Writes Into Your System
- When the agent books a job, where does the record end up?
- If the write fails, who finds out, and how soon?
- Does the agent check live availability, or a copy of the calendar?
- What is it not allowed to do?
- How is it charged when call volume spikes in a heat wave?
These questions apply to every product in the category, ours included. Ask for the answers in writing.
Frequently Asked Questions
What is Avoca and what does it do for HVAC contractors?
Avoca builds AI agents for home-service companies. Its own site describes an agent that answers calls, texts and chats, books jobs and follows up with leads, with a ServiceTitan integration. Fortune reported on its large funding round in April 2026.
What is the main difference between Avoca and Operations Link Vera?
They answer different people. Avoca's pages describe an agent for new callers that books jobs. Vera answers your existing customers about their own jobs, invoices and quotes after checking who is calling, and does not book.
Does Vera require a ServiceTitan account?
No. Vera works with the records in Operations Link itself. If you already run ServiceTitan with years of job history, Operations Link would mean moving over, and there is no importer from a rival product; clients and team members can be imported from a file.
How is each one priced?
This post does not give prices. Check Avoca's own site. Vera is a service arranged by talking to our team. Operations Link plans are $79 (Essentials) and $129 (Professional) per person a month, billed in US dollars, with fifteen days free and no credit card.
Does Operations Link have a dashboard AI as well as Vera?
Yes, Nova is the in-app assistant. She briefs your day each morning, and she can assign a tech or apply a job template when you ask in plain words. She cannot approve bills, send invoices or payments, approve pay runs or change roles. She is a service with fifteen days free when you start.
Does Vera work for plumbing and electrical companies too?
Yes. She answers the customers of any company that has her, within the same limits: verified callers only, their own records, English, Canadian numbers today, and no booking.
Related reading: What Is an AI Workforce for Service Businesses? · Voice AI CRM Comparison Chart · CRM With AI Receptionist: Built-In or Bolt-On · AI Receptionist CRM for Trades · Operations Link vs ServiceTitan · Pricing