Your Team's Conversations Are Scattered
Across Email, Texts, Slack, and Sticky Notes.
OpsLink unified communication includes team chat, business email, video calls, shared calendar, and meeting notes — every conversation attached to the client and project record it belongs to, in a single PostgreSQL database. Nova AI surfaces what was said where on demand.
When a message lives in Slack but the job is in your PM tool and the email thread is in Gmail, nobody has the full picture. OpsLink puts every conversation — chat, email, video, calendar — in the same database as your clients and projects so the context is always right there.
Quick Answer
OpsLink is unified communication software built for trades and field-service businesses. Unlike Slack or Microsoft Teams, every OpsLink message, email, video call, and calendar event is stored in the same database as your clients, projects, and jobs — so Nova AI can answer "What did we promise the Davis account?" without you searching through five different apps. One subscription replaces your entire chat, email, video, and scheduling tool stack.
One Database. Every Conversation.
Phones, chat, email, video, and scheduling — all attached to the client and project they belong to.
A Full Business Phone System
Your number, your menu, and an extension for every person on your team. Answer from inside OpsLink, forward to your mobile, warm-transfer to a colleague, conference in a third — and every call lands on the client record, recorded and transcribed.
Team Chat
Channels and direct messages built into the same database as your jobs, clients, and projects — no third-party Slack account, no copy-pasting context across tools.
Business Email
Send and receive email without leaving OpsLink. Every thread is threaded to the client record it belongs to so nothing gets lost in someone's personal inbox.
Video Calls & Meetings
One-click video meetings tied directly to a project, estimate, or client record. Meeting notes land on the record automatically — no copy-pasting from Zoom.
Shared Calendar & Scheduling
Team availability, job schedules, and client appointments in one shared calendar. Book a meeting, dispatch a crew, or schedule a follow-up without switching apps.
Conversations Attached to Records
Every chat, email, and call note is attached to the client and project record it belongs to. Open any job and see the full conversation history — zero reconstruction.
Nova Surfaces What Was Said
Ask Nova in plain English: "What did we tell the Johnson account about the timeline?" It searches every channel, email, meeting note and call transcript and gives you the answer.
The Phone Is Still Where the Money Comes In.
A caller who reaches voicemail phones your competitor next. You don't need a bigger team to fix that. You need a phone system that answers, routes to a real person, and remembers the whole conversation afterwards.
Everyone Gets an Extension
- Every person on your team gets their own extension number, dialled straight from the main menu
- They answer inside OpsLink — no desk phones to buy, no second app to install
- Away from the desk? It rings their mobile. Still nothing? Their own voicemail, transcribed to text — not a shared box nobody checks
- On-call rotations, so a 9pm call reaches whoever is actually on tonight
A Real Menu, Not a Voicemail Box
- Press-a-number and just-say-it menus — callers pick either, you build both with us
- Business hours, after hours, and holidays route differently, automatically
- Ring groups and hold queues, so the call finds whoever is free
- A caller who does not want to hold can ask for a callback instead — you keep the lead rather than losing it to the hold music
Move a Call Like a Grown-Up Phone System
- Warm transfer — brief your colleague first, then hand the caller over. No cold dumps
- Blind transfer, add a third person, or turn it into a conference mid-call
- Mute and hold, on any participant
- Supervisors can listen in, whisper coaching only your rep hears, or join the call outright
Every Call Becomes a Record
- Recorded, transcribed, and summarised — automatically
- Filed against the client and the job it was about, not into a separate call log nobody opens
- "What did we actually agree?" stops being an argument
- Ask Nova and she reads the transcripts back to you in plain English
Two AI Agents on the Same Line
- Vera takes your existing clients — checks who is calling, then answers from live data: project status, balance owed, next milestone
- Luna takes new enquiries and sells: she qualifies, quotes from your real pricing, handles objections, and books the job into your calendar
- Same brains as your website and client portal. Same knowledge, same tools, answering out loud
- Anyone who asks for a person gets one. Never a dead end
Set Up and Run For You
- Keep your existing business number — we port it across
- Or take a new one in your area code, live the same week
- We build the menu with you, wire the extensions, and run it
- Text messaging on the same number, with saved templates your team can send in a tap
Built for companies that live on the phone — and sized to whoever you are. A 200-person operation runs its whole front line on it. A three-van crew runs the same system with three extensions. Keep your existing number; we port it. And if you want the phone answered without a human at all, Vera and Luna answer on the same line.
Ask "What did we tell this client about the timeline?" and get the answer from across every channel, email, and meeting note — in seconds.
No integrations. No syncing. Every chat, email, video note, and calendar event is linked to the exact client, project, and job it belongs to.
Slack, Gmail, Zoom, Calendly, and a shared inbox — collapsed into one communication layer that already knows your clients and projects.
Early Adopters Welcome
We are onboarding our first customers now. Be among the first to run your team communication from the same database as your jobs and clients. Early adopters get direct founder support and help shape what we build next.
Last Updated: · Written by Tahir Sheikh, Founder & CEO, OpsLink
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