Operations Link vs ServiceTitan
Operations Link delivers ServiceTitan-level features at a fraction of the cost — AI agents, CRM, dispatch and scheduling in the core platform, with HR & payroll, accounting and field-ops add-ons when you need them. No enterprise price tag, no annual contract.
ServiceTitan is powerful but expensive, opaque on pricing, and locked to HVAC and plumbing. Operations Link gives you dispatch, CRM, invoicing, plus HR, payroll, project management, fleet tracking, and three AI agents — with transparent pricing and no annual contracts.
Feature Comparison
| Feature | Operations Link | ServiceTitan |
|---|---|---|
| CRM & Contact Management | ||
| Dispatch & Scheduling | ||
| Invoicing & Payments | ||
| Project Management | Basic | |
| HR & Payroll | ||
| Fleet Management | GPS only | |
| Marketing Automation | Basic | |
| AI Agents (Luna + Vera + Nova) | ||
| Reporting & Analytics | ||
| Multi-Industry Support | HVAC/Plumbing focused | |
| Transparent Pricing | ||
| Client Portal | Limited |
Key Advantages
Transparent Pricing
ServiceTitan requires custom quotes and long contracts. Operations Link has clear per-user pricing, 15-day free trial, cancel anytime.
Multi-Industry, Not Just HVAC
ServiceTitan was built for HVAC and plumbing. Operations Link serves construction, electrical, landscaping, trucking, digital agencies, and more.
AI Agents Included
Luna for lead qualification, Vera for client portals, Nova for business intelligence. ServiceTitan has no equivalent AI agent layer.
Frequently Asked Questions
Can I migrate from ServiceTitan to Operations Link?
Yes. We provide migration assistance to transfer your customer records, job history, invoices, and operational data from ServiceTitan to Operations Link. Our team works with you to ensure a smooth transition.
How does Operations Link pricing compare to ServiceTitan?
ServiceTitan doesn't publish pricing — you need a demo and custom quote, and contracts are typically annual. Operations Link has transparent per-user pricing published on our website, a 15-day free trial, and no long-term contracts required.
Does Operations Link handle HVAC-specific workflows?
Operations Link supports service-based workflows including dispatch, scheduling, job costing, and invoicing that HVAC businesses need. While ServiceTitan has deeper HVAC-specific features like equipment tracking, Operations Link compensates with broader capabilities — HR, payroll, project management, and AI agents.
Does Operations Link support multi-location businesses?
Yes. Operations Link's multi-tenant architecture supports multiple locations, teams, and service areas. You get unified reporting across all locations with role-based access controls powered by Cerbos.
What are ServiceTitan's contract terms vs Operations Link?
ServiceTitan typically requires annual contracts with custom pricing based on your business size. Operations Link offers month-to-month billing with no long-term commitment. Start with a 15-day free trial and cancel anytime.
How does onboarding compare between the two platforms?
ServiceTitan's onboarding can take weeks and often requires paid implementation services. Operations Link is designed for self-service onboarding — most teams are up and running within a day. Our AI agent Nova can answer questions about your setup in real time.
Quick Answer: ServiceTitan is a capable, deeply-featured system for HVAC and plumbing businesses — but it comes with opaque pricing, long contracts, and a narrow industry focus. Operations Link delivers comparable dispatch, CRM, and invoicing features, adds project management in the core with HR & payroll and fleet add-ons, plus AI — Nova in the dashboard and managed Vera & Luna — all with transparent per-user pricing and no annual commitment.
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Last Updated: · Written by Tahir Sheikh, Founder & CEO, Operations Link