Compare · ServiceTitan
ServiceTitan goes deep.Operations Link goes deep and wide.
Operations Link covers 35 and a half of 40; ServiceTitan covers 34.
1 and a half more in Operations Link.ServiceTitan is built deep for residential and commercial trades. Operations Link runs the service call in depth too — a suggested tech, the tech’s app, work orders and invoices — and the whole company across the top of it: hiring, time off, team chat and video meetings, in the same product. Some parts are services you switch on.
This page sets Operations Link beside ServiceTitan. Every ServiceTitan fact on it links to the page it was read on, on 24 October 2026.
In short
35½ of 40 on one record.Nothing typed twice.
Operations Link covers 35 and a half of 40; ServiceTitan covers 34.
1 and a half more in Operations Link.Operations Link runs the service call as ServiceTitan does — work orders and invoices on every plan, dispatch with a suggested tech and the tech’s app with Field operations — and the whole company in the same place: your team’s chat, email and video meetings on every plan, time off on Professional, and hiring (HR) and Ontario pay runs (Payroll) as services you switch on.
Counted row by row on the table below, of the 40 things a company runs — Operations Link’s services included, as ServiceTitan’s separately sold products are.
What ServiceTitan is known for — and how Operations Link handles it
- Dispatch in depthServiceTitan: Dispatch in depth: drive-time suggestions, capacity planning and automatic job confirmations.Operations Link
With Field operations, the right tech suggested for each job — ranked on skills, service area, who is free, travel time and past jobs — and day-before reminders you switch on.
- Construction billingServiceTitan: Commercial and construction work: progress billing to AIA standards, retainage, RFIs and change orders.Operations Link
Holdback on any invoice, and change orders with Field operations.
- AI that books jobsServiceTitan: An AI virtual agent that answers calls and books jobs against live capacity.Operations Link
Vera answers your customers’ calls on Canadian numbers, checks who is calling, and answers their questions about their own jobs, invoices and quotes; Luna answers visitors on your website and saves each one as a lead. Both are services we set up and run with you.
- Three-way matchingServiceTitan: Accounts payable with three-way matching.Operations Link
Supplier bills and purchase orders, on every plan.
Side by side
40 things a company runs.Row by row, checked.
A row counts whole when it is in the product or sold as its own product, half when only a narrower version is, and not at all when it takes another company’s app. Every ServiceTitan answer links to the page on ServiceTitan’s site we read it on, on 24 October 2026; a “Not listed” links to where we looked. Tell us if we missed something.
- In the product
- In part
- Not listed, or only through another app
“Professional and up” is the Professional and Enterprise plans. “With Fleet”, “With Nova” and the like are Operations Link services you switch on with those plans.
ServiceTitan’s answers read on 24 October 2026, each linked to its page.
Operations Link
35 and a half/40ServiceTitan
34/40Clients and sales
| Feature | Operations Link | ServiceTitan |
|---|---|---|
| Client records | Every plan | |
| Sales pipeline | Every plan | |
| Quotes and estimates | Every plan | |
| Customers book online | In part · every planYour clients book visits from their portal; a new customer sends a web form. | |
| Email marketing | In part · every planFollow-up sequences that stop when someone replies; no newsletters or landing pages. | As an extraMarketing Pro: email, text and direct mail. |
| Customer portal | Every plan |
Client records
- Operations Link
- Every plan
- ServiceTitan
Sales pipeline
- Operations Link
- Every plan
- ServiceTitan
Quotes and estimates
- Operations Link
- Every plan
- ServiceTitan
Customers book online
- Operations Link
- In part · every plan
- ServiceTitan
Operations Link: Your clients book visits from their portal; a new customer sends a web form.
Email marketing
- Operations Link
- In part · every plan
- ServiceTitan
Operations Link: Follow-up sequences that stop when someone replies; no newsletters or landing pages.
ServiceTitan: Marketing Pro: email, text and direct mail.
Customer portal
- Operations Link
- Every plan
- ServiceTitan
Scheduling and field work
| Feature | Operations Link | ServiceTitan |
|---|---|---|
| Scheduling calendar | Every plan | |
| Jobs and work orders | Every plan | |
| Dispatch board | With Field operations | |
| Suggests the right tech | With Field operationsRanked on skills, service area, who is free, travel time and past jobs. | |
| Tech app on the phone | With Field operations | |
| Customer equipment records | With Field operations | |
| Maintenance agreements | With Field operations |
Scheduling calendar
- Operations Link
- Every plan
- ServiceTitan
Jobs and work orders
- Operations Link
- Every plan
- ServiceTitan
Dispatch board
- Operations Link
- With Field operations
- ServiceTitan
Suggests the right tech
- Operations Link
- With Field operations
- ServiceTitan
Operations Link: Ranked on skills, service area, who is free, travel time and past jobs.
Tech app on the phone
- Operations Link
- With Field operations
- ServiceTitan
Customer equipment records
- Operations Link
- With Field operations
- ServiceTitan
Maintenance agreements
- Operations Link
- With Field operations
- ServiceTitan
Projects
| Feature | Operations Link | ServiceTitan |
|---|---|---|
| Projects with task boards | Every plan | |
| Timelines and Gantt charts | In part · every planMilestones on a timeline; no Gantt chart. | In partGantt in Project Plan, in private preview. |
| Change orders | With Field operations |
Projects with task boards
- Operations Link
- Every plan
- ServiceTitan
Timelines and Gantt charts
- Operations Link
- In part · every plan
- ServiceTitan
Operations Link: Milestones on a timeline; no Gantt chart.
ServiceTitan: Gantt in Project Plan, in private preview.
Change orders
- Operations Link
- With Field operations
- ServiceTitan
Service vans
| Feature | Operations Link | ServiceTitan |
|---|---|---|
| Techs on a live map | With Field operationsYour techs on shift; a late visit is flagged with one tap to reassign. | |
| The day’s route | In part · with Field operationsEach tech’s visits in order, travel time weighed when a job is offered. | |
| Van stock | With Field operationsParts on each van, reordered before they run out. |
Techs on a live map
- Operations Link
- With Field operations
- ServiceTitan
Operations Link: Your techs on shift; a late visit is flagged with one tap to reassign.
The day’s route
- Operations Link
- In part · with Field operations
- ServiceTitan
Operations Link: Each tech’s visits in order, travel time weighed when a job is offered.
Van stock
- Operations Link
- With Field operations
- ServiceTitan
Operations Link: Parts on each van, reordered before they run out.
Money
| Feature | Operations Link | ServiceTitan |
|---|---|---|
| Invoices | Every plan | |
| Online payments | Not offeredClients record a cheque or a transfer in their portal, and you confirm it; your tech records payment on site. | |
| Holdback on invoices | Every plan | |
| Expenses | Every plan | In partCosts through bills; cards through a partner. |
| Supplier bills and purchase orders | Every plan | |
| Profit per project | Every plan | |
| QuickBooks Online | With BookkeepingYour books stay in your own QuickBooks. |
Invoices
- Operations Link
- Every plan
- ServiceTitan
Online payments
- Operations Link
- Not offered
- ServiceTitan
Operations Link: Clients record a cheque or a transfer in their portal, and you confirm it; your tech records payment on site.
Holdback on invoices
- Operations Link
- Every plan
- ServiceTitan
Expenses
- Operations Link
- Every plan
- ServiceTitan
ServiceTitan: Costs through bills; cards through a partner.
Supplier bills and purchase orders
- Operations Link
- Every plan
- ServiceTitan
Profit per project
- Operations Link
- Every plan
- ServiceTitan
QuickBooks Online
- Operations Link
- With Bookkeeping
- ServiceTitan
Operations Link: Your books stay in your own QuickBooks.
People and pay
| Feature | Operations Link | ServiceTitan |
|---|---|---|
| Employee records | With HR | In partStaff profiles with pay settings and roles. |
| Hiring | With HR | |
| Time off | Professional and up | In partTime-off codes on timesheets; no requests. |
| Timesheets | Professional and up | |
| Payroll | In part · with PayrollPay runs calculate for Ontario, Canada today; your company runs them and stays the filer. | In partPrepares payroll, then exports to a provider. |
Employee records
- Operations Link
- With HR
- ServiceTitan
ServiceTitan: Staff profiles with pay settings and roles.
Hiring
- Operations Link
- With HR
- ServiceTitan
Time off
- Operations Link
- Professional and up
- ServiceTitan
ServiceTitan: Time-off codes on timesheets; no requests.
Timesheets
- Operations Link
- Professional and up
- ServiceTitan
Payroll
- Operations Link
- In part · with Payroll
- ServiceTitan
Operations Link: Pay runs calculate for Ontario, Canada today; your company runs them and stays the filer.
ServiceTitan: Prepares payroll, then exports to a provider.
Calls and messages
| Feature | Operations Link | ServiceTitan |
|---|---|---|
| Team chat | Every plan | In partInternal chat, on the Max plan. |
| Email inside the app | Every plan | In partCustomer email beside texts in Messages. |
| Video meetings | Every plan | |
| Business phone system | In part · with the phone systemWith Vera or on its own: Canadian numbers today. Talk to us. | As an extraPhones Pro: calls linked to jobs, recordings. |
| Texting customers | In part · with the phone systemFrom your company’s Canadian numbers today. |
Email inside the app
- Operations Link
- Every plan
- ServiceTitan
ServiceTitan: Customer email beside texts in Messages.
Video meetings
- Operations Link
- Every plan
- ServiceTitan
Business phone system
- Operations Link
- In part · with the phone system
- ServiceTitan
Operations Link: With Vera or on its own: Canadian numbers today. Talk to us.
ServiceTitan: Phones Pro: calls linked to jobs, recordings.
Texting customers
- Operations Link
- In part · with the phone system
- ServiceTitan
Operations Link: From your company’s Canadian numbers today.
AI
| Feature | Operations Link | ServiceTitan |
|---|---|---|
| AI assistant on your own data | With NovaFifteen days free when you start. | In partAtlas, mainly in the field app. |
| AI that answers your phone | With VeraAnswers your customers about their own jobs, invoices and quotes, after checking who is calling. | As an extraAnswers calls and books jobs. |
| AI chat on your website | With LunaAnswers visitors on your website and saves each one as a lead in Operations Link; a service we set up and run. | As an extraWebsite chat that books; early access. |
AI assistant on your own data
- Operations Link
- With Nova
- ServiceTitan
Operations Link: Fifteen days free when you start.
ServiceTitan: Atlas, mainly in the field app.
AI that answers your phone
- Operations Link
- With Vera
- ServiceTitan
Operations Link: Answers your customers about their own jobs, invoices and quotes, after checking who is calling.
ServiceTitan: Answers calls and books jobs.
AI chat on your website
- Operations Link
- With Luna
- ServiceTitan
Operations Link: Answers visitors on your website and saves each one as a lead in Operations Link; a service we set up and run.
ServiceTitan: Website chat that books; early access.
Reports
| Feature | Operations Link | ServiceTitan |
|---|---|---|
| Reports and dashboards | Every planDashboards on every plan; the report builder on Professional and Enterprise. |
Reports and dashboards
- Operations Link
- Every plan
- ServiceTitan
Operations Link: Dashboards on every plan; the report builder on Professional and Enterprise.
Questions
Asked when switching.
Does Operations Link keep equipment history, as ServiceTitan does?
With Field operations: each unit’s make, model, serial number, warranty and history on the customer’s record, and maintenance agreements with the equipment they cover, renewals coming due at the top of the list.
Does Operations Link do holdback on invoices?
Yes, on every plan: an invoice can carry a holdback released later. It is left out of what you chase, and your client’s portal asks only for the part due now.
Can I bring my ServiceTitan data across?
Your clients come in from a spreadsheet, and so do your team members; bank transactions import from a file. There is no one-click import from ServiceTitan. Book a call and we will look at the rest with you.
What does Operations Link cost?
Essentials is $79 per person a month and Professional $129, billed in US dollars. Services are priced on their own, on Professional and Enterprise. We leave ServiceTitan’s prices off this page because they change — their own pricing page has them.
Can I try it before I pay?
Yes. Fifteen days free on the plan you pick, with no credit card.
Other comparisons
Side by side with the rest.
Software for the trades
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